I am so confident in and grateful for Vasken and his incomparably trustworthy service that, in spite of a busy schedule involving frequent travel, I have willingly driven as much as two hours round trip from Hollywood to Hermosa each time I’ve needed any kind of service for my car over the past four years.
Vasken was enthusiastically recommended to me by a business contact after I moved to LA in 2007. When I told the contact that Hermosa was too far from my home, he replied, “Make the trip; it’s worth it.” Ever since, no one else has touched my car for so much as an oil change.
The thing that makes Doctor Auto Tech so extraordinary is the scrupulous integrity exhibited in both the quality of the staff’s work and the honesty with which they operate. Vasken has never once recommended service unless it’s been needed (in fact, he’s talked me out of spending money on repairs he’s deemed unnecessary).
He is clear about needs and presents maintenance and/or repair options in layman’s terms, ensuring that the customer fully understands procedures and related costs before moving forward. My interest is in maintaining my car and its value in the most economic manner possible, and being able to trust an auto mechanic so strongly is a priceless commodity–especially in a town where cars are so vital to life and mobility.
On top of all of this, Vasken’s entire staff at Doctor Auto Tech is invariably pleasant, articulate and professional. They take pride in their work (as well they should) and always exhibit sincere gratitude to the customer.
I genuinely love this business, and it’s a pleasure to support it. On those periodic trips I make back and forth to Doctor Auto Tech, I pass a countless number of Vasken’s competitors–but it’s never occurred to me to go anywhere else. For as long as Vasken decides to stay open, it never will.
A note on the negative reviews below–particularly the one that casts suspicion on the validity of the positive posts: I cannot argue with your reviews as I was not there to witness your experience. I do however want to attest to the veracity of my review, and assure you that it was in no way “planted.”
I pride myself on my honesty and integrity, and would be glad to chat further with anyone about my tremendously positive experiences with Dr. Auto Tech. Please feel free to message me with any questions.